English on the Internet
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Tests & Quizzes
Various 41
T e l e p h o n e L a n g u a g e
What is the most appropriate answer?
Vyberte
nejvhodnější
odpověď.
1.
Could I speak to Ms Johnson, please?
Answer
A)
B)
C)
D)
A)
Yes, I'll put you through.
C)
Hang up and I'll call you back.
B)
No, I prefer to hang on, it's very important.
D)
Yes, I'd like to speak to the person who deals with paying your suppliers, please.
2.
Good afternoon. Can I help you?
Answer
A)
B)
C)
D)
A)
I'm afraid you seem to have the wrong number.
C)
No, I prefer to hang on, it's very important.
B)
Hang up and I'll call you back.
D)
Yes, I'd like to speak to the person who deals with paying your suppliers, please.
3.
Is that Ojay and Simpson?
Answer
A)
B)
C)
D)
A)
I'm afraid you seem to have the wrong number.
C)
Well could you get him to call me back as soon as he gets in?
B)
Yes, I'll put you through.
D)
No, I prefer to hang on, it's very important.
4.
I'm afraid he's out of the office and won't be back for an hour or so.
Answer
A)
B)
C)
D)
A)
I'm afraid you seem to have the wrong number.
C)
Well could you get him to call me back as soon as he gets in?
B)
Hang up and I'll call you back.
D)
Yes, I'll put you through.
5.
I could get him to call you back in a few minutes.
Answer
A)
B)
C)
D)
A)
Yes, I'll put you through.
C)
No, I prefer to hang on, it's very important.
B)
I'm afraid you seem to have the wrong number.
D)
Hang up and I'll call you back.
6.
There's a lot of noise on the line. Could you speak up?
Answer
A)
B)
C)
D)
A)
I'm afraid you seem to have the wrong number.
C)
Yes, I'll put you through.
B)
Hang up and I'll call you back.
D)
Well could you get him to call me back as soon as he gets in?
7.
Could I speak to Mrs Johnson, please?
Answer
A)
B)
C)
D)
A)
No, I prefer to hang on, it's very important.
C)
Hang up and I'll call you back.
B)
Well could you get het to call me back as soon as she gets in?
D)
I'm afraid she's out of the office today. I'm replacing her. Can I help you?
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